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Privacy Policy

Effective from 17/11/2024


Dineo Luce Counseling ("we," "us," or "our") is committed to safeguarding the privacy of your personal information. 


This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or engage with our services.  


1. Information We Collect  

We may collect and process the following information:  


1.1 Personal Information You Provide:  

   - Name, email address, phone number, or other contact details when you fill out forms or contact us.  

   - Information shared during counselling inquiries via the contact form (e.g., reasons for seeking counselling).  


2. Automatically Collected Information:  

   - IP address, browser type, operating system, and browsing behaviour through cookies and analytics tools.  


3. Sensitive Personal Data (only with your explicit consent - for counselling clients only whereby a separate privacy policy applies, not through enquiries):  

   - Health information or other sensitive details related to your counselling sessions.  


4. How We Use Your Information: 

We use your data for:  

- Responding to inquiries or providing requested services.  

- Improving the functionality and user experience of our website.  

- Maintaining compliance with legal or regulatory obligations.  


5. Use of Artificial Intelligence (AI):  

We may utilize tools powered by Artificial Intelligence (AI) provided by GoDaddy or other third-party services to enhance website functionality, analyze website traffic, and improve your experience.  


5.1: How AI Tools Are Used: 

   - AI may assist in optimizing our website design or functionality based on user interactions.  

   - Insights from AI tools are used to improve the overall experience, not for profiling or automated decision-making regarding individual users.  


5.2: Data Protection and AI: 

   - Any data processed by GoDaddy AI tools is subject to their privacy and data protection policies.  

   - We ensure that our use of AI tools complies with applicable data protection regulations.  


For more information about GoDaddy AI, you can review their Privacy Policy here.


6. Sharing Your Information  

We will not sell, rent, or share your information with third parties except:  

- When required by law or legal process.  

- To protect the rights, property, or safety of our business, clients, or others.  

- When integrating third-party tools such as GoDaddy AI to optimize website functionality, provided such tools do not process sensitive personal data.  


6. Data Storage and Security**  

- Personal data is stored securely and accessed only by authorized personnel.  

- We use industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse.  


7. Your Rights

You have the right to:  

- Access, correct, or request deletion of your personal data.  

- Withdraw your consent at any time for processing sensitive data.  

- File a complaint with the relevant data protection authority if you believe your rights have been violated.  


8. Cookies and Tracking Technologies  

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.  


9. Retention of Information  

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.  


10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites.  


11. Changes to This Policy**  

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.  


12. Contact Us:

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:  

hello@dineolucecounselling.co


Copyright © 2025 Dineo Luce Counselling - All Rights Reserved.

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